Privacy Policy

Last updated: November 2025

At VTG Time (“we”, “our”, “us”), accessible at https://vtgtime.com, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, and protect information about you when you visit or make a purchase from our website.

1. Who We Are

Our website address is https://vtgtime.com.
For any privacy-related questions, you can contact us at:
📧 info@vtgtime.com

We are the data controller responsible for this website and all data processing related to it.

2. Data We Collect

We collect and process the following categories of data:

  • Personal Information: name, email address, shipping address, billing address, phone number — provided when placing an order, registering for an account, or contacting us.
  • Payment Information: processed securely by third-party payment providers such as PayPal and WooCommerce. We do not store or have access to your full credit card details.
  • Technical Data: IP address, browser type, device information, and cookies, collected automatically for security and analytics purposes.
  • Analytics Data: collected via Google Analytics and Rank Math SEO, helping us understand how visitors use our website.
  • Form Data: information you provide through contact forms managed by WPForms.
  • Shipping Information: provided to third-party logistics companies for order fulfillment and delivery.

3. How We Use Your Data

We use your information to:

  • Process and deliver your orders.
  • Communicate with you regarding purchases, support, and updates.
  • Improve our website’s performance and user experience.
  • Send you marketing emails (only if you have opted in).
  • Comply with legal obligations and prevent fraud.

Legal Basis for Processing
We process personal data under the following legal bases:

  • To fulfill our contractual obligations when processing orders or providing customer support.
  • To comply with legal obligations related to taxation and e-commerce.
  • Based on your consent for marketing and analytics activities.
  • To pursue our legitimate interests in improving website functionality and security.

4. Sharing of Data

We do not sell your data to third parties.
However, your data may be shared with:

  • Payment processors (PayPal, WooCommerce)
  • Hosting provider (Hostinger)
  • Analytics services (Google Site Kit, Rank Math SEO)
  • Email marketing providers (Hostinger Email Marketing or Mailchimp, if used)
  • Shipping providers (third-party couriers, depending on destination)

Each of these providers processes your data according to their own privacy policies and in compliance with applicable laws.
Visitor comments and form submissions may be checked through an automated spam detection service to prevent abuse.

5. Cookies

Our website uses cookies and similar technologies to improve functionality and performance.

Cookies are used for:

  • Remembering login sessions and shopping cart contents.
  • Analytics and performance tracking.
  • Preferences and language settings.

You can manage or disable cookies through your browser settings.
This website uses Complianz to manage cookie consent in compliance with GDPR and other privacy regulations. Complianz does not store or process any personal data.
For more detailed cookie information, please refer to our Cookie Policy page.

6. How Long We Retain Your Data

  • Order records: kept for tax and legal compliance (up to 6 years).
  • User accounts: retained until you request deletion.
  • Contact form messages: retained up to 12 months.
  • Analytics data: anonymized and stored for statistical purposes.

7. Your Rights

Under the GDPR, you have the right to:

  • Access the data we hold about you.
  • Request correction or deletion of your data.
  • Object to or restrict processing.
  • Request data portability.

To exercise these rights, contact us at info@vtgtime.com.
We will respond within 30 days.

8. International Transfers

Some of our service providers (such as Google or Mailchimp) may process data outside the EU.
All such transfers comply with EU Standard Contractual Clauses or other appropriate safeguards.

9. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse — including SSL encryption and secure hosting on Hostinger servers.

10. Children’s Privacy

Our website and services are not intended for users under 16 years of age. We do not knowingly collect personal data from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised “Last updated” date.

Legal Compliance (Spain)

VTG Time operates in accordance with the Spanish Organic Law 3/2018 (LOPDGDD) and the EU General Data Protection Regulation (GDPR) (EU) 2016/679.
For users within the European Union, all rights granted by these laws apply.

Contact

If you have questions about this Privacy Policy or your personal data, contact us at:
📧 info@vtgtime.com
🌐 https://vtgtime.com